Shipping Policy

This Shipping Policy applies to purchases made through the Elevation Collective website and services (the “Services”), operated by Elevation Collective Co. (“Elevation Collective,” “we,” “us,” or “our”). This Policy is incorporated by reference into our Terms & Conditions and Return & Refund Policy.

By placing an order through the Services, you acknowledge that you have read, understand, and agree to this Shipping Policy.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare your order for shipment and does not include transit time.

Certain products, including custom or made-to-order items, may require additional processing time as disclosed on the product page.

Shipping Times & Delivery Estimates

Estimated delivery times are provided on individual product pages and at checkout for reference only and are not guaranteed.

In general:

  • Standard delivery estimates range from 5–7 business days

  • Freight and LTL shipments may take longer depending on carrier scheduling and location

Delivery times may be affected by factors outside of our control, including but not limited to:

  • Carrier delays

  • Supplier fulfillment timelines

  • Weather conditions

  • Supply chain disruptions

  • Acts of God or force majeure events

Shipping delays do not qualify for order cancellation or refunds once an order has shipped.

Freight & LTL Deliveries

Many of our high-ticket products ship via freight or LTL carriers.

For freight deliveries:

  • Delivery is typically curbside or driveway drop-off unless otherwise stated

  • Signature may be required

  • Appointment scheduling may be required by the carrier

Customers are responsible for ensuring proper access for delivery. Failed delivery attempts, re-delivery fees, storage fees, or re-consignment fees resulting from customer unavailability or incorrect information are the customer’s responsibility.

Delivery Inspection & Damage Reporting

You are required to inspect your shipment immediately upon delivery.

  • Any visible damage must be noted on the delivery receipt before signing

  • Photos and videos of the damage, packaging, and SKU must be submitted within 24 hours of delivery

  • Damage claims submitted after 24 hours may not be eligible for freight insurance coverage

Damage claims should be sent to support@elevationcollectiveco.com.

Failure to report damage within the required timeframe may result in denial of the claim.

Incorrect Address, Refused Delivery & Failed Delivery Attempts

Customers are responsible for providing accurate shipping information at checkout.

If a shipment is delayed, returned, or re-routed due to:

  • Incorrect or incomplete address information

  • Refusal of delivery

  • Failure to accept delivery

  • Missed delivery appointments

The customer will be responsible for any additional shipping, storage, re-delivery, or restocking fees incurred.

Risk of Loss

Risk of loss transfers to the customer upon delivery of the product.

Once a product has been marked as delivered by the carrier, Elevation Collective is not responsible for loss, theft, or damage occurring after delivery, except as required by applicable law.

International Shipping

Unless otherwise stated on the product page, we currently ship within the United States only.

If international shipping is offered on a product, customers are responsible for any applicable customs duties, taxes, or import fees.

Relationship to Other Policies

This Shipping Policy works together with our:

  • Terms & Conditions

  • Return & Refund Policy

  • Privacy Policy

In the event of a conflict, the applicable policy governing that subject matter will control.

Contact Information

If you have questions regarding shipping, delivery, or freight requirements, please contact us:

Elevation Collective Co.
16192 Coastal Highway
Lewes, DE 19958, US
Email: support@elevationcollectiveco.com
Phone: 302-262-5787